Catsit.cz

We take privacy, security and confidentiality very seriously. We protect our customers' personal data in accordance with GDPR. All our employees incl. management are obliged to keep within strict confidentiality on all services provided. Here you can download our Code of Ethics & Personal Data Protection Principles.

It depends on the client and the cats. If your cat is social and requires a human presence, then we recommend two visits a day. If your cat is more independent or if you have more cats that can entertain each other, then one visit a day would be sufficient.

We recommend our clients to book catsitting without any unnecessary delay in order to avoid the rush-fee charged for short notice bookings. Details about rush-fees can be found within our price list.

We do our best to accommodate our clients' needs. If a visit must take place at a specific time (for example, to administer medication), we will make sure to meet this request within a ±30-minute window at no additional charge. The requirement is to include your preferred visit time in the notes when placing your booking. If no time preference is specified in the booking notes, we cannot promise that a visit will happen at a certain time. In such cases, the catsitter will schedule visits according to her availability.

If you have any additional requests that are not covered by the Catsit.cz® Agreement on Catsitting and Checklist, please include them in the notes when placing your booking on our website. While we will try to accomodate the requests communicated directly to the catsitter outside of the booking process, they are not considered part of the agreement and therefore are not legally binding.

You will usually receive a report from your catsitter within 2 hours after the visit has ended, but it is possible, that report can be sent later depending on the catsitter's workload.

We will inform the client immediately. For such cases we have signed a Liability Insurance Policy issued by Ceska Pojistovna with a compensation limit of 5.000.000 CZK. Till now we never had to use this Policy and we sincerely hope that this will remain the case in the future.

We will contact the client immediately and agree further steps. At the initial meeting we always note down the contact details of your Vet because they know your cat best. In case they are unavailable we can arrange all necessary care with another Vet, however we first consult this with the client.

In the event that veterinary care is required, we charge a fee of CZK 150 for every commenced 30 minutes spent by the catsitter arranging or providing veterinary assistance. The client is responsible for covering all costs associated with veterinary care, including examinations, treatment, medications, and any other veterinary procedures.

The prepayment can be settled via bank transfer only. The complete terms and conditions of the prepayment can be found in articles 3.1 to 3.7 within our General Terms & Conditions. The outstanding balance payment can also be settled via credit/debit card or instantaneous bank transfer (with QR code payment option) before keys drop-off. Regular clients may request to pay the outstanding balance via bank transfer after key drop-off.