Catsit.cz

We take privacy, security and confidentiality very seriously. We protect our customers' personal data in accordance with GDPR. All our employees incl. management are obliged to keep within strict confidentiality on all services provided. Here you can download our Code of Ethics & Personal Data Protection Principles.

It depends on the client and the cats. If your cat is social and requires a human presence, then we recommend two visits a day. If your cat is more independent or if you have more cats that can entertain each other, then one visit a day would be sufficient.

We will inform the client immediately. For such cases we have signed a Liability Insurance Policy issued by Ceska Pojistovna with a compensation limit of 5.000.000 CZK. Till now we never had to use this Policy and we sincerely hope that this will remain the case in the future.

We will contact the client immediately and agree further steps. At the initial meeting we always note down the contact details of your Vet because they know your cat best. In case they are unavailable we can arrange all necessary care with another Vet, however we first consult this with the client.

We recommend our clients to book catsitting without any unnecessary delay in order to avoid the rush-fee charged for short notice bookings. Details about rush-fees can be found within our price list.

The prepayment can be settled via bank transfer only. The complete terms and conditions of the prepayment can be found in articles 3.1 to 3.7 within our General Terms & Conditions. The outstanding balance payment can be settled via credit/debit card during keys drop-off (our catsitters are equipped with card terminals). Regular clients can pay the outstanding balance via bank transfer – we will issue them an electronic invoice which will be due within 7 calendar days (beginning from the day of sending to the Customers' email).