Catsit.cz® s.r.o. - Code of Ethics

Preamble
Catsitting under the brand Catsit.cz is an unique and very important service for cat owners within the Czech Republic.
For this reason, all team members at Catsit.cz® must undertake, follow and respect the fundamental values written
within this Code in order to enhance public confidence in the brand Catsit.cz® and in the catsitting industry in general.

Article 1 - Communication with clients
Customer satisfaction is our top priority therefore our Catsitters must communicate with all clients in a highly
professional manner in order to maximize their customer experience.

Article 2 - Personality traits of our Catsitters
Our Catsitters must show integral attributes which include morality, integrity, helpfulness, confidentiality,
professionalism, hard work, diligence, good manners and love for animals. Our Catsitters must behave morally even
when off duty, and in no case violate any laws of the Czech Republic or take any excessive financial risks. They also
undertake that they will comply with this Code.

Article 3 - Accessing the client's private areas
Our Catsitters undertake that when moving around client's private areas they will behave with the utmost care and
caution to forestall and prevent any damage to the client's property. They also undertake that they will access only
those areas to which they were expressly allowed by the client and in no case they will interfere with the client's privacy.

Article 4 - Work with client's cats and other pets
Our Catsitters undertake that while taking care of the client's cats and other pets they will strictly follow the
instructions given by the client. They also undertake to not to perform any acts that belong only to veterinarians and
where it is required to have certified expertise and medical practice. Furthermore, our Catsitters also undertake that if
the client's instructions were contrary to good morals, causing unnecessary distress to his/her pets or endanger their
health then they will not accept the order.

Article 5 - Confidentiality and protection of sensitive data
Our Catsitters undertake that they will keep all facts and information learned in relation to the provisioning of catsitting
services strictly confidential and will not disclose or allow third-party access to these. This obligation also applies to
Catsitter’s family members, persons with close personal relation to the Catsitter, persons who are in contractual
relationship with the Catsitter, all parties in which the Catsitter has financial interest or stake and to all other parties
with similar relation to her.

Article 6 - Security
Our Catsitters will ensure and undertake that when leaving the Client's apartment/house they will maximally secure it
by locking all the locks on entrance doors, turning on the alarm (if the accommodation is equipped with one), locking
the balcony doors and securing all windows. If a client wishes to leave windows or terrace/balcony doors open, our
Catsitters are obliged to notify him that in case of burglary through an unsecured window or terrace/balcony door it
may be considered as exclusion from the household’s insurance policy. Our Catsitters also must also ensure to
always return any keys to the client’s hands only, without any exception.